Refund Policy
At Valiant&Company, we are committed to delivering freshly roasted, specialty-grade coffee crafted with care and purpose. Due to the perishable nature of our products, and to ensure quality and safety for all customers, we do not accept returns, exchanges, or offer refunds on any orders.
Returns & Exchanges
We do not accept returns or exchanges under any circumstances. All coffee and other food sales are final without exception unless an error was made by us or your order was damaged upon delivery.
Refunds
We do not issue refunds for any reason, including:
Change of mind
Accidental purchases
Preference-based feedback (e.g. taste, strength, roast level)
Delays caused by shipping carriers
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery at valiantxcompanycoffee@gmail.com. Include your order number and clear photos of the issue. If verified, we will arrange a suitable resolution at our discretion.
Gift Cards
All sales of electronic gift cards are final and non-refundable.
At Valiant&Company, we offer both one-time purchases and subscription options to suit your needs. Please read the following terms carefully before completing your order.
By placing an order on our site, you agree to these conditions:
One-Time Purchases
All one-time purchases are final once your order has been confirmed.
Orders are processed quickly to ensure product freshness; as a result, cancellations or modifications are not accepted after the order is submitted.
Please review your cart carefully and confirm your shipping details before completing checkout.
Subscription Orders
Customers may manage or cancel their subscriptions via their customer account portal at any time.
To avoid being charged for an upcoming shipment, subscription changes or cancellations must be made at least 48 hours before your next billing date.
Once a subscription order has been processed, it cannot be canceled, modified, or refunded.
Subscription discounts apply only while the subscription is active and may be removed if canceled before the agreed minimum term (if applicable).
Domestic & International Orders
Subscription discounts apply only while the subscription is active and may be removed if canceled before the agreed minimum term (if applicable).
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in our product or shipping prices.
We do not offer returns or refunds on international orders due to shipping complexities and product perishability.
Disclaimers & Checkout Notices
We do not allow order cancellations, returns, or exchanges once a purchase is completed.
If a shipping address is entered incorrectly or the recipient refuses delivery, the order is non-refundable.
During peak seasons or holidays, processing and shipping times may be delayed. Please refer to our Shipping Policy for details.
All orders are subject to review. We reserve the right to cancel or refuse any order at our discretion if fraudulent or suspicious activity is detected.
